AustChat's Complaints Department

Our Complaints Depatment is available for chatters who wish to make a complaint about anything to do with their time on AustChat, wether it be a problem with another chatter, a member of staff, or even a problem with the network or services.

Email sent to the Complaints Department is handled in the strictest confidence by one member of staff appointed to the role and is dealt with by that staff member only unless the issue is needed to be escalated to the Network Administrators.

You can also report abuse of the AustChat email system, if you are receiving spam, unsolicited email or email with innapropriate content then please report it so that we can look into the issue. If we don't know about a problem then of course we can't take steps to fix it.

We will especially be interested in reports of abuse of the network including spamming, flooding, hacking of channels or servers or bots. Also chatters who are being harrassed, stalked or continually abused without provocation can report the issue and we'll be happy to look into it. Of course make sure you have logs of all conversations and problems as we cannot act without the onus of proof.

You can send your complaint/abuse report to the following address:

AustChat Complaints Department - abuse@austchat.net

Remember, your email will be kept in strictest confidence, however this is NOT a forum for frivolent or childish complaints.

only serious issues will be dealt with. This is not for "I was banned/killed from the server, can you unban me" type complaints. If you were removed from the network, there was likely a good reason for it and these sorts of complaints will be ignored.

Nor will the AustChat administration get involved in disputes between chatters over individual channel rules, bans or kicks from a particular channel. Each channel founder is responsible for their own channels and rules and enforcing them and we will not get involved in such disputes.